HBR – Organizations are navigating the uncertain terrain of flexibility amid the COVID-19 pandemic. While touting its benefits, leaders and employees vary in how they define and implement workplace flexibility. Vague notions of flexibility often result in superficial approaches, leaving employees unable to leverage flexible work options effectively. The article emphasizes the need for a transformative approach termed “true flexibility,” aligning employer and employee interests for mutual benefit. It advocates for inclusive flexibility policies, clear frameworks, employee empowerment, and leadership support to achieve sustainable flexibility that enhances both productivity and work-life balance.