AI in Business: Transforming Customer Experience and Boosting CEO Productivity

1. Starbucks uses AI to enhance customer experience by supporting its employees, who are the first point of contact with customers. By improving employee well-being with AI tools, Starbucks ensures that customer interactions are positive, leading to increased customer loyalty and referrals.

2. CEOs can leverage AI to improve productivity by taking over routine tasks, reducing burnout among employees. For example, AI’s predictive analytics can help CEOs make better data-driven decisions, allowing them to focus on more strategic tasks and reducing their workload and stress.

By Julian Hayes II | AUG 20, 2024
Read the original article at FORBES

News

Task-Skill Synergy: Lessons from Airbnb’s Flexibility and IBM’s Smart Automation

Airbnb shifted from traditional job titles to a task-oriented model. They broke down work into specific tasks, aligning them with employee skills. This approach allowed for more flexible work allocation and better adaptation to changing business needs. It helped Airbnb respond quickly to market shifts and tap into a broader range of talent, enhancing their competitiveness against larger hotel chains.

IBM implemented a strategy linking employee skills with specific tasks to improve automation. By clearly defining responsibilities, they identified repetitive activities suitable for automation. This allowed employees to focus on complex, high-value work. The approach resulted in reduced costs, increased productivity, and fostered innovation, helping IBM compete effectively in the rapidly evolving tech industry.

By Siobhan Savage | SEP 17, 2024
Read the original article at FORBES

Balancing Remote and In-Office: Zoom’s Approach to Productivity and Team Dynamics

A young woman in a modern office space uses a laptop at a desk. Space for copy.

FORTUNE – Zoom, the videoconferencing giant, is requiring employees to return in-person two days a week, focusing on team-specific schedules. While still primarily remote, Zoom aims to understand the diverse needs of their customers, many of whom are fully in-office or hybrid, to enhance product ideas and improve efficiencies. Chief People Officer Matthew Saxon highlights that occasional in-person work benefits training, meetings, and relationship-building. He stresses the need for quality information flow to avoid proximity bias and ensure fairness in promotions and layoffs. Transparency and communication are crucial for a positive workplace culture.

By JANE THIER | JUL 10, 2024
Read the original article at FORTUNE

Addressing Employee Concerns About AI Integration in the Workplace

FORBES – Managers should address employee concerns about AI by fostering open communication and transparency about AI’s role and impact on jobs. Providing ongoing education and training helps employees adapt and feel valued. Emphasizing the benefits of AI, such as reducing mundane tasks, can shift perspectives positively. Encouraging a collaborative environment where employees can voice concerns and participate in AI integration strategies fosters trust. Regular updates on AI developments and focusing on human-AI collaboration rather than replacement can reduce apprehensions and promote a positive workplace culture.

By Bryan Robinson, Ph.D. | JUN 24, 2024

Read the original article at FORBES

Related Posts