USAA CEO Wayne Peacock on Managing Crises and Advancing DEI Initiatives

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FORTUNE – JUN 5 – USAA CEO Wayne Peacock discusses his approach to crisis management and advancing diversity, equity, and inclusion (DEI) initiatives. He emphasizes the importance of clear communication, quick decision-making, and empathy during crises. Peacock highlights USAA’s commitment to DEI, noting initiatives such as targeted hiring practices and employee resource groups. He believes that fostering an inclusive culture not only supports employee well-being but also drives business success by reflecting the diverse needs of customers. Peacock’s leadership underscores the need for resilience and inclusivity in navigating challenges and achieving long-term growth.

By FORTUNE EDITORS | JUN 5, 2024

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