
Tiffany Gaskell, CEO of Performance Consultants, worked with an aerospace company to train leaders in coaching skills. One sales leader, faced with a multimillion-dollar customer complaint, used these skills to manage his panic, explore the customer’s view, and save the sale. This highlights how emotional intelligence can turn crises into opportunities by understanding and addressing customer concerns.
Johnson & Johnson created an innovative tool called the “Purpose Planner” to help employees define their aspirations and personal purpose. By aligning work with individual values, the tool increases employee engagement and excitement. This unconventional approach motivates people to bring passion to their jobs, leading to higher job satisfaction and performance.
By Rodger Dean Duncan | SEP 27, 2024
Read the original article at FORBES
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