ENTREPRENEUR – Addressing employee disengagement involves identifying root causes and implementing targeted strategies. Managers should foster open communication, provide regular feedback, and create opportunities for professional growth. Recognizing achievements and aligning tasks with individual strengths can boost motivation and performance. Building a positive work culture and ensuring employees feel valued and heard can transform disengaged staff into dedicated, high-performing team members. Encouraging collaboration and supporting work-life balance also contribute to increased engagement and productivity.
By MIKE SZCZESNY | JUN 19, 2024
HBR – Managers in service businesses face unique strategic challenges compared to product-oriented businesses. This article outlines key questions managers should consider, such as understanding their specific service type, defending against competitors, optimizing operations, pricing strategies, developing new services, and making strategic acquisitions. Service businesses require tailored approaches to address these strategic areas effectively.