
ENTREPRENEUR – Focusing on customer retention can significantly boost business growth. Managers should adopt a personalized approach, tailoring interactions and services to meet individual customer needs. Implementing loyalty programs and consistently engaging with customers through multiple channels can enhance satisfaction and retention. Monitoring customer feedback and making data-driven improvements ensure that products and services align with customer expectations. Building strong relationships and providing exceptional customer experiences are key to fostering loyalty and long-term success.
By CHRISTINE PARK | JUN 25, 2024