BUSINESS LEADERSHIP TODAY – Emotional intelligence (EI) improves team culture by enhancing communication, fostering belonging, building trust, and increasing team cohesion. Leaders with high EI can better understand and manage emotions, leading to more effective communication and a supportive work environment. This approach promotes trust, reduces toxic behaviors, and encourages psychological safety, enabling teams to be adaptable and resilient in challenging times, ultimately boosting overall performance and engagement.
AI in Business: Transforming Customer Experience and Boosting CEO Productivity
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1. Starbucks uses AI to enhance customer experience by supporting its employees, who are the first point of contact with customers. By improving employee well-being with AI tools, Starbucks ensures that customer interactions are positive, leading to increased customer loyalty and referrals.
2. CEOs can leverage AI to improve productivity by taking over routine tasks, reducing burnout among employees. For example, AI’s predictive analytics can help CEOs make better data-driven decisions, allowing them to focus on more strategic tasks and reducing their workload and stress.
By Julian Hayes II | AUG 20, 2024
Read the original article at FORBES
Smooth Sailing: UptimeHealth’s Blueprint for Successful Team Integration During Merger with Dental Whale
During the merger, UptimeHealth noticed that Dental Whale’s team was used to a less structured environment and worried about feeling unheard. UptimeHealth created an inclusive environment by conducting interviews, addressing concerns early, and being transparent. This proactive communication helped avoid friction, ensuring smoother team integration and collaboration.
UptimeHealth transformed Dental Whale’s work experience by introducing advanced tools and systems to streamline daily tasks. They tracked how quickly the new team adopted these tools through “transition metrics,” supported by workshops and mentors. This hands-on approach helped employees adjust, boosting efficiency and trust during the transition.
By Jinesh Patel | SEP 25, 2024
Read the original article at ENTREPRENEUR
Effective Management Tips from Honeywell CEO Vimal Kapur
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1. Simplify for Clarity and Growth: Simplify operations to focus on core priorities. Example: Honeywell realigned around automation, aviation, and energy transition, sold non-core units, and acquired new assets to strengthen its portfolio.
2. Leverage Diverse Experience: Use international experience to innovate and solve problems creatively. Example: Kapur’s work in India, the UK, and the US helped him understand global markets, ensuring Honeywell’s products appeal worldwide.
By STEPHANIE MEHTA | JUL 22, 2024
Read the original article at FAST COMPANY