Charles Duhigg, author of “Supercommunicators,” introduces an unconventional communication strategy called “looping for understanding.” This three-step process involves asking a good question, repeating back what you heard in your own words, and asking if you got it right. By emphasizing active listening and confirmation, this approach can help businesses improve internal communication and client relationships, potentially outperforming larger competitors in customer satisfaction and team cohesion.
Time management coach Elizabeth Grace Saunders proposes a counterintuitive approach of overcommunicating to save time. She suggests acknowledging receipt of messages quickly and clarifying time frames upfront. This strategy can help organizations reduce misunderstandings and improve efficiency, giving them an edge over larger competitors who might struggle with communication bottlenecks.
By Kathleen Davis | OCT 06, 2024
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